Free UK delivery on all orders over £40   |    International Orders Welcome!

FAQs

How do I place my order

To place an order you can follow this process:

  • Find a product you would like to buy. Click the product for further details and you will be taken to the Product Details page.
  • Click "Add to Shopping Bag" on the Product Details page of the product you wish to purchase. Continue to browse more products or view your shopping bag.
  • To view your shopping bag, click on the "Shopping Bag" link at the top right of each page.
  • When at the Shopping Bag page you can check you have the correct items in your basket.
  • Click "Proceed to Checkout" when you are ready to pay.
  • Follow the instructions on the page to checkout as a guest or register your details. You will be guided through the checkout process before you place your order.
  • Once you have entered all the necessary information including delivery details, you will then be taken through to PayPal which accepts all major credit cards and debit cards.

If you need help with any stage of ordering, please contact us for assistance.

What kind of payments do you accept?

We accept all major credit and debit cards and payments are taken securely through PayPal or eWay which is safe, secure and fast.

Do I need a PayPal account to make a purchase from Jin Designs?

No. You just need a credit card or a debit card. You can also make a one off payment through PayPal by entering your credit card or debit card details.

How much is delivery if I live in the UK?

Standard Delivery is £2.95 for 2nd Class delivery by Royal Mail. If you want a faster service, you can choose Premium Delivery which is 1st Class Tracked Delivery by Royal Mail which also allows you to track your order. Delivery is free for orders over £40.00 to those living in mainland UK. All delivery rates are confirmed during the checkout process. You can even work out the delivery costs before the checkout process by visiting the Shopping Bag page - click on the "Shopping Bag" link which is at the top right of each page and once there enter your postcode in the "Estimate Cost of Delivery" section on the page.

For further information on delivery charges please see the Delivery page.

How long will it take to deliver my order?

If you choose Standard Delivery, your order will be dispatched using Royal Mail 2nd class service. Orders usually take 1-2 days to process and Royal Mail estimate 3-4 working days for delivery.

If you choose Premium Delivery, your order is dispatched using Royal Mail 1st Class Tracked service. Orders usually take 1-2 days to process and Royal Mail estimate 1-2 working days for delivery.

If you have ordered products for delivery outside the UK, it can take between 7-10 working days for delivery.

Where is my parcel?

Most orders are processed within 1-2 working days, with Royal Mail estimating a further 3-4 working days for delivery if you choose Standard Delivery.

Royal Mail advise that 1st Class Recorded takes between one and five working days, to mainland UK. Please note that deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands normally take between two and three days.Unfortunately we are not able to take responsibility for any delays on the part of Royal Mail but if there are any problems, we will do our best to let you know as soon as we can. All Recorded Deliveries are tracked, but we can't track Standard Delivery 2nd Class mail. Royal Mail categorises a parcel as 'lost' if it still hasn't been delivered after 15 working days.

If your order hasn't arrived after 15 working days, please contact info@jindesigns.com

If I buy something as a gift, can I have it sent directly to the recipient?

Yes. In the checkout pages you will have the option to choose a delivery address for the order.

Do you deliver worldwide eg. USA, Australia, Canada?

Yes, we send mail via Royal Mail International Tracked. Depending on where you are sending the items and the weight of your order, delivery costs are estimated at checkout once you have entered your details.

Please note that any import duties and taxes are your responsibility.

What is your returns policy?

If you are not completely satisfied with your order you can return the product within 7 days of receipt for a refund or replacement. The refund will go onto the card that was used when you made your purchase. Please contact us at info@jindesigns.com to let us know that you are returning the product.
Please note that we are not able to refund any postage charges and we will charge for sending any exchange items by post. Fabrics (tea towels, bags) should be returned unused, well packaged and in their original state.

For further information and details on how to return an item please read our Returns page.

My goods are damaged. What can I do?

All our products are carefully wrapped and packaged to ensure they arrive safely and securely. In the unlikely event that you receive damaged goods, please contact Jin Designs within 48 hours of receiving your products. You will need to return the items in the original packaging so please obtain a proof of postage as we cannot refund items lost in transit. If you return a defective product to us we will aim to process the refund or replacement within 5 working days.

For further details see our Returns page.

I'm interested in selling your products - how can I find out more?

If you're interested in becoming a Jin Designs stockist or want to know more about wholesale opportunities it would be great to hear from you. Please send an email to trade@jindesigns.com

What are your terms and conditions?

See our Terms and Conditions